Our telephone systems have been used in all areas of business & commerce including: VoIP phone and mail facilities for schools, university and other educational establishments Multi-tenancy call server systems for local and regional government departments Telephone call centre systems for the emergency services including the police, fire and medical services Multi-extension telephone systems for hotels and business offices Audio and visual conference systems for sporting stadiums, corporate offices and government buildings

SpliceCom Phone Call Management - Call Logging

Enabling Communications UK Ltd

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Phone Call Management - Call Logging
 

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Phone Call Management - Call Logging
   
For every telephone call made or received through Maximiser a call record is produced. These records contain important information about each phone call, including whether it was an incoming call, an outgoing call, or another type, such as an internal (extension to extension) or external (trunk to trunk) phone call. Enabling Communications - winner of the Splicecom Multi-site Call Server design award
The practice of call logging involves capturing these telephone call records, sorting and storing them in a central database, and their subsequent retrieval by way of a reporting interface.
 
The analysis of the telephone call logging output is usually called Call Management. This can help with setting budgets and controlling Company and/or Departmental communication costs by;
  • Identifying trends in telephony costs by department.
  • Allowing costs associated with individual projects to be aggregated and apportioned.
  • Highlighting which members of your team spend most/least time on the phone.
  • Clearly identifying which customers contact you the most.
  • Informing you who is making excessive personal telephone calls.
  • Allowing targets to be set for key performance indicators such as time to answer and length of call.
  • Evaluating working practice by identification of how many ‘Out of Hours’ calls are received for Support, Service or Help Desk departments
  • Showing trunk utilization.
  • Providing evidence for additional resources requests together with cost justifications.
  • Identifying busy periods where resources need re-allocation.
  • Delivering the data required to construct sales and marketing plans.
  • Forming a strategic part of your CRM strategy.
  • Providing an overall measurement of your management.

Call Server Call Management
14 standard Management Reports are provided plus an additional fully customisable report that allows Administrators to select their own criteria to produce a more bespoke output.
 
  • Create a Telephone Bill
  • Enterprise Overview
  • Trunks Busy
  • Frequent Numbers
  • Daily Activity
  • Call Geography
  • Full Call Analysis
  • Top Calls
  • Target Response
  • Extension Usage
  • Incoming Call Analysis
  • Account Summary
  • First & Last Calls
  • Inbound Call Performance
  • Custom Report

Call LogPro - Trunks Busy Report

SpliceLog Pro is simple to set-up through the use of an Installation Wizard. The application supports up to 500 users and operates independently from the number of trunks or sites connected via a single Maximiser system. This capacity can be expanded in increments of 100 users. As a Maximiser system expands and more users are added, SpliceLog Pro will automatically detect the additions. As soon as a call is made or received by a new user they are added to the Call Logging database ready for processing. Built on and bundled with robust MySQL technology, SpliceLog Pro has no practical limits to the number of calls it can store in its database. Data can be archived out of the live database into storage at any time, making room for more call records. If your customers’ are already using Microsoft SQL within their organisation, an installation option within SpliceLog Pro allows this database to be used instead of the default MySQL. To provide even greater peace of mind SpliceLog Pro runs as a Windows Service.

SpliceCom Accredited Supplier & winner of the SpliceCom 'Maximiser Multi-site Solution' award.
 

Phone Call Management - Phone Call Logging
Call our SpliceCom Team today on  0845 881 2277 or Email them

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Supplier of business phone systems including IP Phone, call servers, voice mail, PABX, phone serve and VoIP telephony