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Need a little advice?
CALL US TODAY
01992 892323
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Nobody Knows INDeX Like SpliceCom
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| Launched by SDX Business
Systems to critical acclaim in 1995, sales of the INDeX
business telephone system finally came to an end in
June 2006. With both the former Managing Director and
Sales & Marketing Director of SDX involved with SpliceCom
– Frank Bretherton & Jeremy Cooke respectively – it’s
perhaps unsurprising that SpliceCom have put together
a technology upgrade path and commercial pricing package,
based on maximiser, that’s second to none. |
SpliceCom’s evolutionary approach allows
existing INDeX customers access to all the business
benefits associated with IP Telephony and Voice over
IP whilst still retaining the investment made in their
existing telephone system.
Maximiser
has been developed to enhance both the INDeX feature
set and business efficiency tools. As such we have identified
eight key areas that are core to business communications
for INDeX customers’.
- INDeX DT/20 Series Visual Voice integration
- Unified Messaging
- Meet Me Conferencing
- Mobility – Mobile/Home/Teleworker Solutions
- Wireless – IP/DECT or WiFi
- Contact Centre
- Voice Networking
- Additional User & Trunk Capacity
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Visual Voice Integration
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| For those INDeX customers
who find their business communications are being held
back by the existing INDeX voicemail they’re tied in
to, maximiser can be deployed as a non-disruptive voice
messaging solution. Completely integrated with the INDeX
architecture, playback and management of the maximiser
voice messaging solution is controlled through the Visual
Voice command set which is accessed via the display
of the INDeX DT and 20 Series handsets. |
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Unified Messaging
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| Where they’re already using the Maximiser
voicemail solution, Unified Messaging is available to
INDeX users for no extra cost. Voicemail messages and/or
notifications can be forwarded or copied to any SMTP
compliant email solution. This includes Lotus Notes,
Novell GroupWise, Apple Mail and Microsoft Exchange.
Voicemail notifications can also be sent as a text message
to mobile phones |
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| In addition, Maximiser offers the benefits
of Enhanced Unified Messaging to INDeX users. This includes
synchronized message deletion and the ability to have
emails “read back” and replied to via any phone using
Maximiser’s Text To Speech engine. This solution is
available via any IMAP compatible email server, which
once again allows users of Lotus Notes, Novell GroupWise,
Apple Mail and Microsoft Exchange access to the benefits
of Unified Messaging. |
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Meet Me Conferencing
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| Avoid the cost and complexity associated
with external Voice Conference bureaus and eliminate
the time spent travelling to meetings. Maximiser’s in-built
conference gateway supports up to 120 parties, allowing
internal INDeX users or external callers to dial a specific
number and just join the conference. |
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Mobility
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| Today’s business requires
staff to work seamlessly anywhere, anytime, anyplace.
Reducing staff travelling time and costs, allowing office
space to be trimmed back and improving productivity
whilst increasing work-life balance is a priority for
today’s business leaders. Maximiser allows INDeX users
to expand their current boundaries and join the world
of mobile and flexible working. Independent of infrastructure,
SpliceCom Maximiser allows GSM phones and analogue home
phones, in addition to IP Phones over xDSL services,
to be used as fully functioning on-switch extensions. |
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Wireless
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| Mobility’s
become just as important in the office as well as out
of it. There’s now no need to be tied to your desk,
or to miss that important call when you’re away from
it. SpliceCom Maximiser DECT, WiFi and GSM solutions
allow INDeX customers to add wireless working without
the need to invest in additional INDeX infrastructure. |
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Contact Centre
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Thinking
about adding a Contact Centre or Call Centre suite to
INDeX? Worried about making a further investment in
a telephone system rapidly approaching the end of its
life? Then protect your investment by adding it through
maximiser instead.
Agents and Supervisors can enjoy all the benefits of
highly featured Contact Centre operation combined with
the ease of single or multi-site distribution, including
home-based Agents. Support is provided for both IP and
traditional analogue telephony, flexible, easy-to-use
and information rich historical and real-time management
reporting tools and sophisticated call routing algorithms.
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| The Maximiser
Contact Centre Solution offers inbound routing and blending
of voice calls, emails, SMS and Web Chat/Calls in addition
to Manual, Preview, Progressive and Predictive dialling. |
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Voice Networking
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Do you have more than one
office? Are you still using expensive leased lines?
Do you have a Voice network? Do you still run it in
parallel with your Data network? Deploying Maximiser
as a Voice over IP (VoIP) Gateway opens up the significant
cost and productivity benefits of Voice & Data Convergence
to INDeX customers. Maximiser allows INDeX voice calls
to be converted into VoIP traffic, allowing Voice and
Data to share one IP Wide Area Network (WAN) infrastructure,
so reducing costs, maximising bandwidth and providing
ease-of-management across multiple sites. |
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Additional User & Trunk Capacity
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| Need to add more user or trunk capacity?
Why invest in legacy infrastructure when you can increase
your overall communications capacity through the introduction
of SpliceCom Maximiser and so begin your migration to
a true next-generation IP Telephony platform. With calls
between INDeX and Maximiser users being made as internal
calls, you can add new extensions and trunks whenever
you need them. This allows your organization to migrate
from traditional TDM telephony to VoIP and IP Telephony
at a pace dictated by your particular business needs
– not the other way round, as is the case with “fork-lift”
upgrades. |
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Peace of Mind
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| In addition to the senior
management team behind INDeX, SpliceCom’s sales force
can between them offer close to 50 years experience
of working for SDX/Lucent/Avaya. We also work closely
with Support Span, a 3rd party maintenance organisation
formed by Rick Pearce and Colin Jones, the team behind
SDX SystemCare and INDeX Professional Services. Support
Span provides installation and support for both INDeX
and maximiser to our channel partners. |
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