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CALL US TODAY
0845 881 2277
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Nobody Knows INDeX Like SpliceCom
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| Launched by
SDX Business Systems to critical acclaim in
1995, sales of the INDeX business telephone
system finally came to an end in June 2006.
With both the former Managing Director and
Sales & Marketing Director of SDX involved
with SpliceCom – Frank Bretherton & Jeremy
Cooke respectively – it’s perhaps
unsurprising that SpliceCom have put
together a technology upgrade path and
commercial pricing package, based on
maximiser, that’s second to none. |
SpliceCom’s evolutionary approach
allows existing INDeX customers access to all the
business benefits associated with IP Telephony and
Voice over IP whilst still retaining the investment
made in their existing telephone system.
Maximiser
has been developed to enhance both the INDeX feature
set and business efficiency tools. As such we have
identified eight key areas that are core to business
communications for INDeX customers’.
- INDeX DT/20 Series Visual Voice integration
- Unified Messaging
- Meet Me Conferencing
- Mobility – Mobile/Home/Teleworker Solutions
- Wireless – IP/DECT or WiFi
- Contact Centre
- Voice Networking
- Additional User & Trunk Capacity
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Visual Voice Integration
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| For those INDeX
customers who find their business communications are
being held back by the existing INDeX voicemail
they’re tied in to, maximiser can be deployed as a
non-disruptive voice messaging solution. Completely
integrated with the INDeX architecture, playback and
management of the maximiser voice messaging solution
is controlled through the Visual Voice command set
which is accessed via the display of the INDeX DT
and 20 Series handsets. |
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Unified Messaging
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| Where they’re already using the
Maximiser voicemail solution, Unified Messaging is
available to INDeX users for no extra cost.
Voicemail messages and/or notifications can be
forwarded or copied to any SMTP compliant email
solution. This includes Lotus Notes, Novell
GroupWise, Apple Mail and Microsoft Exchange.
Voicemail notifications can also be sent as a text
message to mobile phones |
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| In addition, Maximiser offers the
benefits of Enhanced Unified Messaging to INDeX
users. This includes synchronized message deletion
and the ability to have emails “read back” and
replied to via any phone using Maximiser’s Text To
Speech engine. This solution is available via any
IMAP compatible email server, which once again
allows users of Lotus Notes, Novell GroupWise, Apple
Mail and Microsoft Exchange access to the benefits
of Unified Messaging. |
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Meet Me Conferencing
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| Avoid the cost and complexity
associated with external Voice Conference bureaus
and eliminate the time spent travelling to meetings.
Maximiser’s in-built conference gateway supports up
to 120 parties, allowing internal INDeX users or
external callers to dial a specific number and just
join the conference. |
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Mobility
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| Today’s business
requires staff to work seamlessly anywhere, anytime,
anyplace. Reducing staff travelling time and costs,
allowing office space to be trimmed back and
improving productivity whilst increasing work-life
balance is a priority for today’s business leaders.
Maximiser allows INDeX users to expand their current
boundaries and join the world of mobile and flexible
working. Independent of infrastructure, SpliceCom
Maximiser allows GSM phones and analogue home
phones, in addition to IP Phones over xDSL services,
to be used as fully functioning on-switch
extensions. |
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Wireless
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Mobility’s become just as important in the office as
well as out of it. There’s now no need to be tied to
your desk, or to miss that important call when
you’re away from it. SpliceCom Maximiser DECT, WiFi
and GSM solutions allow INDeX customers to add
wireless working without the need to invest in
additional INDeX infrastructure. |
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Contact Centre
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Thinking about adding a Contact Centre or Call
Centre suite to INDeX? Worried about making a
further investment in a telephone system rapidly
approaching the end of its life? Then protect your
investment by adding it through maximiser instead.
Agents and Supervisors can enjoy all the benefits of
highly featured Contact Centre operation combined
with the ease of single or multi-site distribution,
including home-based Agents. Support is provided for
both IP and traditional analogue telephony,
flexible, easy-to-use and information rich
historical and real-time management reporting tools
and sophisticated call routing algorithms. |
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Maximiser Contact Centre Solution offers inbound
routing and blending of voice calls, emails, SMS and
Web Chat/Calls in addition to Manual, Preview,
Progressive and Predictive dialling. |
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Voice Networking
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Do you have more than
one office? Are you still using expensive leased
lines? Do you have a Voice network? Do you still run
it in parallel with your Data network? Deploying
Maximiser as a Voice over IP (VoIP) Gateway opens up
the significant cost and productivity benefits of
Voice & Data Convergence to INDeX customers.
Maximiser allows INDeX voice calls to be converted
into VoIP traffic, allowing Voice and Data to share
one IP Wide Area Network (WAN) infrastructure, so
reducing costs, maximising bandwidth and providing
ease-of-management across multiple sites. |
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Additional User & Trunk Capacity
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| Need to add more user or trunk
capacity? Why invest in legacy infrastructure when
you can increase your overall communications
capacity through the introduction of SpliceCom
Maximiser and so begin your migration to a true
next-generation IP Telephony platform. With calls
between INDeX and Maximiser users being made as
internal calls, you can add new extensions and
trunks whenever you need them. This allows your
organization to migrate from traditional TDM
telephony to VoIP and IP Telephony at a pace
dictated by your particular business needs – not the
other way round, as is the case with “fork-lift”
upgrades. |
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Peace of Mind
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| In addition to the
senior management team behind INDeX, SpliceCom’s
sales force can between them offer close to 50 years
experience of working for SDX/Lucent/Avaya. We also
work closely with Support Span, a 3rd party
maintenance organisation formed by Rick Pearce and
Colin Jones, the team behind SDX SystemCare and
INDeX Professional Services. Support Span provides
installation and support for both INDeX and
maximiser to our channel partners. |
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