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Splicecom Maximiser - Apple Mac Support
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| SpliceCom’s PCS 50 for
OS X is a truly unique application, which enables the
delivery of advanced business telephony to the Apple
Mac community for the very first time. Identical in
operation and functionality to SpliceCom’s PCS 50 application
for the Windows operating system, the Apple variant
can be utilised on any iMac, PowerBook or iBook running
OS X. |
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IP Softphone - Bluetooth or USB Headset/Handset
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| PCS 50 for OS X delivers
ALL of the features and functions associated with SpliceCom’s
top of the range PCS 410 telephone, colour, touch-screen
phone and can be run in two different modes. As an IP
Softphone, it makes use of the Mac’s integrated support
of Bluetooth headsets to make and receive telephone
phone calls, with the Apple computer handling all the
phone call processing requirements. Alternatively, traditional
IP Softphone devices like USB handsets or headsets can
also be utilised. |
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Analogue Phone Partner
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As a Phone Partner PCS 50 can be used
in conjunction with SpliceCom’s PCS 10 or PCS 5 System
Phones or even an existing analogue phone. In this role
the telephone can be used to make and receive calls,
totally independent of the Apple Mac, as normal. However,
access to Caller Display with alpha tagging, System
Directories (External Contacts, Users & Departments),
Busy Lamp Field/Direct Station Select, Message Mailboxes,
Call Conferencing, Call Recording and Key System Emulation
features, etc. are all controlled via the PCS 50 for
OS X application.
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Working with Web Enabled Applications
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| In addition,
PCS 50 for OS X provides the ability to converge SpliceCom’s
maximiser business telephone system with the Internet,
Company Intranet or any web-enabled application. Any
page in standard HTML/PHP format can be “pushed” to
the Apple Mac screen based on a wide range of criteria
– incoming CLI, Called Number, time of day/day of week,
or an external trigger or event – to everyone, whole
Departments or individual Users. This provides next-generation
CTI across multiple applications simultaneously, totally
independent of platform, operating system or location. |
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Traditional CTI through AppleScript
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PCS 50 for Mac OS X also supports conventional CTI through
the use of AppleScript. This allows automatic dialling
of telephone numbers from the OS X Address Book, applications
like the ever-popular FileMaker Pro – or any other application
that supports AppleScript. Linking to the relevant records
within 3rd party applications for incoming calls is
also handled in the same manner.
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Operators Console
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| SpliceCom’s PCS Operators
Console has been specifically designed to elevate business
productivity and enhance the overall company image at
the main point of customer contact by delivering an
improved operator service. By combining all aspects
of the PCS 50 application together within a single window
and expanding its capability, SpliceCom’s PCS Operators
Console has been specifically developed to partner PCS
410, PCS 100, PCS 10, PCS 5 or existing analogue phones.
The PCS Operators Console runs under Apple Mac OS X
(a Windows version is also available) and can be alternatively
used with a USB or Bluetooth, handset/headset as an
IP Softphone. For more information visit the Operators
& Receptionists page or download the PCS Operators Console
Datasheet. |
Call Management
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| SpliceLog Pro is a web-enabled Call
Logging/Management application, specifically developed
for Maximiser. Although hosted on a Microsoft Windows
platform, information is viewed and reports are run
through any standard web-browser - including Safari,
Mozilla Firefox, MS Internet Explorer for Mac and SpliceCom’s
PCS 410 or PCS 50. Simple to set-up, SpliceLog Pro allows
every phone call to be logged, checked, costed and stored
automatically. For more details visit the Call Management
page or download the SpliceLog Pro datasheet. |
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Call Recording
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| SpliceCom provide integrated
Call Recording as standard on Maximiser. SpliceLog Pro
allows these recordings to be exported, searched/managed
and played-back. Details of the Call Recording – including
the ability to “click & play” - are included with the
full call logging record of each call. All that’s needed
is the appropriate number of per channel recording licenses
to be added to SpliceLog Pro. For more details visit
the Call Recording page or download the SpliceLog Pro
datasheet. |
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Call Centres
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| SpliceCom Maximiser call server provides
many advanced Call Centre features “under the skin.”
Automatic Call Distribution (ACD), Skills Based Capabilities,
Call Queuing with entry/update messages and definable
limits, Call Recording, Call Routing on CLI, multiple
Music-on-Hold zones, Agent Log In/Out and Supervisor
Monitoring & Intrude are all supported as standard.
Adding visibility of real-time queue information through
a Mac OS X Desktop Client turns maximiser Departments
into Informal Call Centres – ideal for Service, Support
and Help Desks, etc. |
| The SpliceQueue Desktop Client for
Mac OS X (a Windows version is also available) provides
accurate, up-to-date information on how many calls are
currently holding, wait time for those calls held in
queues – and who they are - real time “agent” status
and their response times. A Desktop Client can be configured
to present this information for a single Department
– or all Departments. SpliceQueue can also provide a
visual warning when certain pre-defined queue parameters
are exceeded, for example, if a queued call were to
exceed your target wait time. For more details visit
the Call Centre page or download the SpliceQueue datasheet. |
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A Totally "Open" Telephone System For Business
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| Maximiser has been developed to be
the most “Open” business telephone system available
today. It can be completely configured from any standard
Web Browser – including Apple’s Safari, Mozilla and
Microsoft’s Internet Explorer for Mac – whilst voicemail
can be forwarded as an attachment to any SMTP compliant
email system – including Apple Mail. PCS 50 and PCS
Operators Console for OS X extend this Open System support
for the Apple Mac community, whilst the range of “SpliceApps”
provide true value in the areas of Call Management,
Call Recording & Call Centres. This approach is directly
in-line with SpliceCom’ strategy of providing Maximiser’s
advanced call server benefits to all users in a consistent
and identical manner, totally independent of LAN infrastructure,
telephone type, computer platform, service delivery,
location or company size. |
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SpliceCom’s Apple Mac Support Wins Industry Award
for Product Innovation
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| The 2005 Comms Channel Awards were
presented at a gala dinner on the 12th April at the
Birmingham NEC Metropole Hotel. SpliceCom’s client productivity
tool for the Apple environment – PCS 50 for Mac OS X
– was recognised by a panel of industry specialists
as “The Most Innovative New Product or Service.” The
judges supported the award by saying “SpliceCom’s
PCS 50 for OS X is a truly unique application as it
enables the delivery of advanced business telephony
to the rapidly expanding Apple Mac community for the
very first time.” |
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SpliceCom’s PCS 50 and PCS Operators Console for
OS X are Ready for the Next Generation of Apple Macs
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| Steve Jobs, Apples CEO,
unveiled the new iMac and previewed the MacBook Pro
at the Macworld Keynote in January 2006. These are the
first Apple platforms to run on the Intel Core Duo processor,
which delivers an increase in performance of up to 4X
when compared with the company’s existing Power PC based,
desktop and laptop computers. As an Apple Developer,
SpliceCom were ready in advance of this release having
tested and licensed both the PCS 50 and PCS Operators
Console for OS X as Universal applications. This allows
them to be run on both Intel and PowerPC based Mac computers. |
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