Our telephone systems have been used in all areas of business & commerce including: 

VoIP phone and mail facilities for schools, university and other educational establishments 

Multi-tenancy call server systems for local and regional government departments 

Telephone call centre systems for the emergency services including the police, fire and medical services 

Multi-extension telephone systems for hotels and business offices 

Audio and visual conference systems for sporting stadiums, corporate offices and government buildings

NEC XN120 MyCalls

Enabling Communications UK Ltd

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NEC XN120 MyCalls

 
 
 
 
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NEC XN120 MyCalls

  NEC XN120 Small Business Phone System

NEC XN120 Call Logging & Statistics

NEC MyCalls is a free bundled application that comes with every XN120 telephone system sold in the UK. It allows you to establish and monitor the service levels that you demand of your telephone system.
Your primary aim is to increase profitability – and every lost sales opportunity makes that harder to achieve.

When incoming calls are unanswered or poorly handled, your customers go elsewhere and you lose valuable sales.

Though it is clear, you must be able to monitor call traffic to see how your staff – and your telephone system are performing pressure. The XN120 MyCalls is a simple solution for all call accounting. By using MyCalls software in tandem with your XN120 you can offer a scalable solution that delivers effective results for up to 24 extensions. Abandoned calls and a companies phone usage go hand in hand with your biggest cost – your staff.

MyCalls is a free bundled application that comes with every XN120 telephone system sold in the UK. It allows you to establish and monitor the service levels that you demand from your telephone system. Consequently, the efficiency of your staff and the effectiveness of your business processed are significantly improved and your profitability substantially increased.
XN120 MyCalls allows you to set alarms, including incoming call alarms and abandoned call alarms so that you can react to a problem as it is actually taking place. Using MyCalls with your XN120,

A new standard in Call Management
 
A unique phone monitoring application that instantly identifies problem areas.

Moreover, provides you with answers to questions such as, how many staff do I have available to answer calls?’ or ‘ how much time do my staff spend talking?

Using MyCalls with your XN120, you are able to measure how long your customers are waiting before they hang up, and how much time and money your business is spending on the telephone.


Valuable Benefits

  • Improved customer satisfaction

  • Identifying over and under achieving employees

  • Identifying call patterns and trends

  • Auto scheduling reports

  • Identifying missed calls

  • Identifying true call cost

  • Cutting telecoms costs

  • Cutting operational costs

  • Identifying unused extensions

  • Identifying unused trunks

  • Importing mobile telephone bills

  • Importing home telephone bills

  • Grade of service reports

  • Automatic reports emailed daily, weekly or
    monthly


Easy to Install

The MyCalls software is easy to install and its many features include.
  • Real Time graphical summary of calls

  • Group level call statistics

  • Report by DDI

  • Management by exception

  • Number of calls received

  • Number of calls abandoned

  • Call Duration

  • Call Volume reports

 

 

With its ability to accommodate an unlimited number of users and its extended range of reporting features. MyCalls Plus offers a valuable costing resource. This monitors telephone system costs. All these features help you to improve your business ability to manage and measure its telephone traffic effectively.

My Calls Pro is a full call logging & management application for unlimited users with all of the above plus full reporting schedules & accounting package to allow for billing by department, client or extension.

My Calls Basic comes free for 1-year with every system and provides system administrators and supervisors with a realtime graphical summary of calls with indications of abandoned calls, call records & volume for up to 24 users.

NEC XN120

NEC XN120 MyCall

Call our NEC Team today on  0845 881 2277 or Email them

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Supplier of business phone systems including IP Phone, call servers, voice mail, PABX, phone serve and VoIP telephony