• Monitor usage and establish call patterns for departments and work groups
• Track, report and control telecommunication costs
• Perform cost recovery and carrier bill reconciliation
• Know if costs are excessive due to employees sharing toll free lines, calling restricted numbers or making unauthorized long distance calls
• Customize the rate tables included with Call Accounting or integrate a CCMI rate table subscription (purchased separately)
• Utilize call detail data from Mitel OPS Manager, Mitel 6100 Contact Center Solution or directly from the Mitel Communications platform

• Incorporate data from multiple Mitel telephone systems to get the "big picture"
• Manage call flow and schedule reports for when they are needed
• Know the distribution of telecommunication costs across departments and work groups and verify carrier bills
• Resolve misuse of the telephone system
• Produce flexible rate tables that are tailored to the organization
• Fully integrate Call Accounting with Mitel 6100 Contact Center Solutions
• Identify trunks that are experiencing technical difficulties and are not hanging up properly (Optional Traffic Module)
• Bill back departments, employees and customers using markup or discount pricing (Optional Subscriber Module)

For information on product and application interoperability, please contact our Mitel Team today on
01992 892323